Refunds & Cancellations

Sending a project inquiry has no charge and does not reserve a date. Store purchases are paid through Stripe Checkout.

Store orders

For questions about a merchandise or photo-print order, delivery, cancellation, or a refund, contact us with your order details. Do not send payment card information. Review any item-specific terms before purchasing.

Before booking

No standard deposit, cancellation fee, refund deadline, or non-refundable payment rule is published on this website. Ask for the payment, cancellation, rescheduling, and refund terms for your project in writing before booking or paying. Do not assume that a payment is refundable or non-refundable based on this page.

Existing projects

If you have already booked, refer to your project agreement and contact Parker Duthaler & Co. to request a cancellation, reschedule, or refund. Include your name, project date, and a brief explanation. Do not send payment card information.

This page does not introduce new fees or change an existing agreement. Any applicable statutory cancellation or refund rights continue to apply.

Ask about a booking, cancellation, or refund.